Mobile App Support Portal
How can we help with the Genovation Health app?
Search our FAQs, chat with the AI support assistant, or submit a trouble ticket — our team is here to help you get the most out of your pharmacogenomic insights.
Support Assistant
Get instant answers from our AI assistant
Ask anything about the Genovation Health app — from logging in and viewing your reports to troubleshooting issues. The assistant is trained on our help content and is available 24/7.
- • Trained on official app FAQs and guides
- • Available around the clock
- • Escalates to human support when needed
The assistant does not provide medical advice. For clinical questions, please consult your healthcare provider.
Ask the Support Assistant
AI-powered · trained on app FAQs
Hi! I'm the Genovation Health support assistant. Ask me anything about the app — getting started, reports, account help, or troubleshooting.
FAQ
Frequently asked questions
Browse by topic or search for what you need.
Getting Started
The app is available on the Apple App Store and Google Play Store. Search for 'Genovation Health' or use the download link provided by your healthcare provider, lab, or employer.
Account
Reports & Results
Privacy & Security
Troubleshooting
Still need help?
Our support team typically responds to trouble tickets within one business day.