Question 1

How do I download the Genovation Health app?

Accepted Answer

The app is available on the Apple App Store and Google Play Store. Search for 'Genovation Health' or use the download link provided by your healthcare provider, lab, or employer.

Question 2

How do I create an account or log in?

Accepted Answer

Open the app and tap 'Sign Up' to create a new account using the email associated with your genetic testing. If you've already received an invitation, follow the link in your welcome email. Returning users can sign in with their email and password on the login screen.

Question 3

What happens during onboarding?

Accepted Answer

After signing up, the app walks you through a guided setup: accepting the Terms of Service and HIPAA agreement, building your profile (name, DOB, sex at birth, body measurements), and entering your wellness info, medical conditions, allergens, vaccinations, and current medications. You can pick up where you left off if you exit partway through.

Question 4

I forgot my password — how do I reset it?

Accepted Answer

On the login screen, tap 'Forgot Password' and enter your email. You'll receive a secure reset link within a few minutes. Check your spam folder if you don't see it.

Question 5

How do I change my password from inside the app?

Accepted Answer

Open Settings and choose 'Change Password'. You'll be asked for your current password and a new one. If you've forgotten your current password, sign out and use 'Forgot Password' on the login screen instead.

Question 6

How do I update my profile or contact information?

Accepted Answer

Go to Settings > Profile inside the app to update your name, date of birth, sex at birth, body measurements (metric or imperial), email, phone number, and notification preferences.

Question 7

How do I sign out?

Accepted Answer

Open the side menu and tap 'Sign Out'. This clears your saved login on the device and returns you to the welcome screen. The next time you open the app you'll need to sign in again.

Question 8

How do I add a medication to my profile?

Accepted Answer

Open your medication list and tap 'Add Medication'. Search by drug name to find the medication, then set the reason you take it (for example, preventative, as needed, or general health) and your dosing schedule.

Question 9

How do I remove or discontinue a medication?

Accepted Answer

Open the medication from your list and choose 'Discontinue' or 'Remove'. You'll be asked to select a reason, which helps keep your health record accurate.

Question 10

What is hereditary disease risk and how does the app show it?

Accepted Answer

Hereditary disease risk is your genetic predisposition to certain diseases based on variants in your DNA. The app analyzes your genetic profile and displays these risks in plain language, showing which conditions you may have an increased or decreased likelihood of developing. This helps you and your physician make proactive, prevention-focused decisions.

Question 11

Which hereditary diseases does the app report on?

Accepted Answer

The specific conditions covered depend on the genetic test panel you received. Common categories include cardiovascular conditions, metabolic disorders, certain cancers, and other conditions with known genetic markers. Check your Health and Wellness report for the full list applicable to your profile.

Question 12

Does a high hereditary risk mean I will definitely get the disease?

Accepted Answer

No. Hereditary risk indicates a genetic predisposition — it is not a diagnosis or a certainty. Many factors influence whether a condition develops, including lifestyle, environment, and family history. Use these insights as a starting point for informed conversations with your healthcare provider, not as a medical conclusion.

Question 13

Can I share my hereditary risk results with my doctor?

Accepted Answer

Yes. Your hereditary risk findings are included in the Health and Wellness PDF report, which you can share directly from the app using your device's share sheet. This makes it easy to bring your genetic insights to medical appointments.

Question 14

What is pharmacogenomics (PGx) and why does it matter for me?

Accepted Answer

Pharmacogenomics is the study of how your genes affect your response to medications. The app uses your genetic profile to identify drug-gene interactions — situations where a medication may be less effective, require a different dose, or cause adverse effects based on your DNA. This helps you and your physician choose safer, more effective treatments.

Question 15

What types of medication interactions does the app check?

Accepted Answer

The app analyzes multiple interaction types: drug-gene (how your genetics affect a drug), drug-drug (interactions between two medications), drug-drug-gene (combined genetic and drug-pair effects), drug-allergen, drug-medical-condition, and drug-food. Each is explained in plain language with severity indicators.

Question 16

How do I use the Medication Checker?

Accepted Answer

The Medication Checker lets you run a 'what-if' analysis before starting a new medication. Search by drug name, and the app will show how that medication might interact with your existing medications and genetic profile. This is for informational use only — always confirm with your physician before starting any new medication.

Question 17

What should I do if the app shows a severe interaction warning?

Accepted Answer

If you see a severe or serious warning, do not stop or change any medication on your own. Contact your prescribing physician or pharmacist immediately and share the interaction details from the app. The app is an informational tool — your healthcare provider should make all treatment decisions.

Question 18

Why doesn't the app show PGx results for all medications?

Accepted Answer

Pharmacogenomic insights are currently available for medications with well-established genetic associations. Not every drug has sufficient scientific evidence linking it to specific genetic variants. The app only reports on interactions backed by credible research, and the list of covered medications expands as new evidence emerges.

Question 19

Where can I view my pharmacogenomic (PGx) results?

Accepted Answer

Once your genetic results are processed, they will appear under the 'Reports' section of the app. You'll receive a push notification when new reports are available.

Question 20

What reports are available in the app?

Accepted Answer

Two main PDF reports are available: a Health and Wellness report, and a Pharmacogenomics and Interactions report. You can open them inside the app or download them to keep.

Question 21

What is a drug-gene interaction and how is it reported?

Accepted Answer

A drug-gene interaction is when your genetic profile may affect how your body processes a specific medication. The app surfaces these alongside other interaction types — drug-drug, drug-drug-gene, drug-allergen, drug-medical-condition, and drug-food — with plain-language explanations. These are educational insights, not a prescription; please discuss any concerns with your physician.

Question 22

Can I share my reports with my doctor?

Accepted Answer

Yes. Each report has a 'Share' option that lets you securely send the PDF to your healthcare provider via your device's share sheet, or download it for your records.

Question 23

What do the warning chips on the dashboard mean?

Accepted Answer

The dashboard summarizes your current alerts: severe warnings, serious warnings, and duplicate therapies. Tap any chip to see the underlying details. These summaries are informational — your physician should always review them before any treatment decision.

Question 24

Is my genetic and health data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest, login tokens are stored in your device's secure storage, and we follow HIPAA-compliant security practices. We never sell your data to third parties.

Question 25

Is the Genovation Health app a medical device?

Accepted Answer

No. The Genovation Health app is an informational tool — it is not a medical device and does not provide diagnoses, treatment, or specific medical recommendations. Always consult your physician or qualified healthcare provider before making any medication, dosing, or health-related changes.

Question 26

How do I delete my account and data?

Accepted Answer

Submit a deletion request through the trouble ticket form or email contact@genovation.health. We will confirm and process your request within 30 days.

Question 27

Who is on the Clinical Advisory Board?

Accepted Answer

Our Clinical Advisory Board (CAB) is composed of nationally recognized leaders in the field of Pharmacogenetics, each bringing decades of clinical, academic, and scientific experience. These esteemed experts are instrumental in shaping the strategic direction of Genovation Health by providing honest, practical, and forward-thinking guidance. Their collective insight ensures the highest standards of quality, scientific integrity, and innovation across our data, products, services, and overall mission. With their deep understanding of genomics and its clinical applications, they enable Genovation Health to deliver industry-leading genetic insights that transform personalized care and set new benchmarks in the field.

Question 28

Why do I need to use my exact sign-in email on the trouble ticket form?

Accepted Answer

We use your email as your account identifier. Providing the exact email you sign in with lets our support team look up your account, verify your identity, and pull up your profile, medications, and reports immediately — so we can troubleshoot faster without asking for additional verification.

Question 29

The app loops or freezes at startup.

Accepted Answer

This usually means the app is trying to refresh data and encountering an issue. First, verify you have a stable internet connection. If the problem persists, sign out and sign back in to trigger a clean data sync. On rare occasions, fully uninstalling and reinstalling the app resolves deep sync issues.

Question 30

My interaction warnings or dashboard counts look wrong.

Accepted Answer

Dashboard summaries rely on up-to-date local data. Pull down on the screen to refresh, which re-syncs your medications, conditions, and interactions from the server. If counts are still off after a refresh, sign out and back in to rebuild the local interaction cache from scratch.

Question 31

I can't log in even though my credentials are correct.

Accepted Answer

Make sure you are using the exact email and password associated with your account. Check for extra spaces or typos. If you recently changed your password, use the new one. If you still can't log in, try resetting your password from the login screen, or submit a trouble ticket so we can verify your account status.

Question 32

Reports won't open or the PDF viewer is blank.

Accepted Answer

Ensure you have enough free storage on your device. If you're on Android, make sure you have a PDF reader app installed. Try downloading the report again by pulling down to refresh in the Reports section. If the issue continues, sign out and back in to refresh your auth token, then retry.

Question 33

I'm not receiving push notifications.

Accepted Answer

Check your device's notification settings and confirm notifications are enabled for the Genovation Health app. Inside the app, go to Settings > Notifications to verify your preferences. If you recently reinstalled the app or changed devices, sign out and sign back in so a fresh notification token is registered.

Question 34

My results aren't showing up yet.

Accepted Answer

Results processing can take several business days after your sample is received by the lab. Make sure you have an internet connection and pull down on the screen to refresh. If it's been more than 2 weeks, please submit a trouble ticket and we'll investigate.

Question 35

My medications or reports look out of date.

Accepted Answer

Make sure you have a stable internet connection, then pull down on the screen to refresh and re-sync. If data is still missing, sign out and back in to trigger a full refresh.

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