Getting Started

Welcome to the Genovation Health mobile app

New here? This quick guide will walk you through installing the app, creating your account, and making the most of Genovation Health. Most people are set up in under 5 minutes.

Start the guide Browse FAQs
  1. Step 1

    Install the app

    Download the Genovation Health mobile app from the App Store or Google Play. Make sure your device's OS is up to date for the best experience.

    • iOS 15 or later
    • Android 10 or later
    • Stable internet connection for first-time setup
  2. Step 2

    Create your account

    Open the app and tap Sign Up. Enter your email, create a password, and verify your email address from the message we send you.

    • Use an email you check regularly — it's where account notices go
    • Choose a strong, unique password
    • Check spam if the verification email doesn't arrive within a few minutes
  3. Step 3

    Sign in and complete your profile

    Once verified, sign in and finish setting up your profile so the app can personalize your experience.

    • Add your name and basic profile details
    • Review and accept the privacy notice
    • Enable biometric sign-in (Face ID / fingerprint) for faster access
  4. Step 4

    Explore your dashboard & complete the health wizard

    Your home screen is your command center. To get personalized guidance, complete the onboarding wizard. It will ask about your lifestyle, allergies, conditions, and medications so the app can tailor alerts and recommendations to you.

    • Lifestyle choices: Share your diet type, exercise habits, sleep schedule, and whether you smoke or drink alcohol.
    • Allergies: List all known allergies — medications, foods, and environmental triggers — so the app can flag risky interactions.
    • Known conditions: Add any diagnosed diseases or chronic conditions you are managing (e.g., diabetes, hypertension, asthma).
    • Medications & vaccines: Record current prescriptions, over-the-counter meds, supplements, and your latest vaccination dates.
    • You can update any of these later from Profile > Health Information.
  5. Step 5

    Turn on notifications

    Allow push notifications so you don't miss important updates, reminders, or messages from your care team.

  6. Step 6

    Secure your account

    Protect your data by enabling extra security in Settings.

    • Turn on two-factor authentication if available
    • Never share your password or verification codes
    • Sign out on shared devices

Stuck on a step?

Search our FAQs for quick answers, or open a trouble ticket and our support team will get back to you within one business day.

Browse FAQsSubmit a ticket